Privacy Policy

CaseXpert (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have when you interact with our website, submit enquiries, or engage our verification services.

Depending on how you use our services, we may collect:

1. Contact details — name, email address, phone number, company name, and job title when you submit forms or request a demo.
2. Candidate / employee data — information required to perform background verification checks, as authorised by our clients.
3. Website usage data — IP address, browser type, pages visited, and similar analytics data collected through cookies or similar technologies.
4. Communications — records of enquiries, support requests, and correspondence with our team.

We use personal information to:

1. Provide, operate, and improve our background verification and related services.
2. Respond to enquiries, demo requests, and customer support needs.
3. Send service-related communications and, where permitted, marketing updates.
4. Maintain security, prevent fraud, and comply with applicable laws and contractual obligations.
5. Analyse website performance and user experience to improve our platform.

Where we process personal data on behalf of employers or other organisations, we do so under their instructions and applicable agreements. Candidates and employees should refer to the hiring organisation’s privacy notice for details on how their data is collected and shared with verification partners like us.

Verification data is processed on behalf of our clients. If you are a candidate or employee, your employer’s privacy notice is the primary source for how your information is handled.

We may share information with:

1. Trusted service providers who assist with hosting, analytics, communications, or verification workflows.
2. Regulatory bodies, courts, or law enforcement when required by law or to protect legal rights.
3. Professional advisers bound by confidentiality obligations.

We do not sell personal information to third parties.

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, meet legal requirements, resolve disputes, and enforce our agreements. Retention periods may vary depending on the type of data and contractual obligations with our clients.

We implement appropriate technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, or destruction. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

We apply industry-standard safeguards across our verification workflows, infrastructure, and access controls.

Depending on applicable law, you may have the right to access, correct, delete, or restrict processing of your personal information, or to object to certain processing. To exercise these rights, contact us using the details below. We may need to verify your identity before responding.

Our website may use cookies and similar technologies to remember preferences, measure traffic, and improve functionality. You can control cookies through your browser settings. Disabling cookies may affect some site features.

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page indicates when changes were last made. Continued use of our website after updates constitutes acceptance of the revised policy.

If you have questions about this Privacy Policy or our data practices, please contact us at info@casexpert.app or through our contact page.